Credits used to unlock student contacts are digital and are generally non-refundable once a contact has been unlocked, because the information has been delivered.
If a lead is found to be fake or a duplicate, or a technical fault charged you incorrectly, contact us within 7 days and we will review and, where fair, refund the credit or the amount.
Refund requests: email info@edudoorstep.com with your account email and the order details.
Last updated August 2026.
